Support

Housebets Casino understands that your gaming experience should be smooth from start to finish. That's why we've built a comprehensive support system designed to address any questions or concerns you might have along your journey with us.

Always Available, Always Helpful

Our dedicated support team operates 24/7, ensuring you never have to wait to get the assistance you need. Whether it's a question about your account, a payment method inquiry, or guidance on gameplay, our experts are ready to help at any hour of the day or night.

Multiple Ways to Connect

We believe in giving you options when it comes to reaching out:

Live Chat - Our most popular support channel offers instant assistance with typical response times under 60 seconds. Simply click the chat icon in the bottom corner of any page to connect with a support agent immediately.

Email Support - For more detailed inquiries, reach our team at support@housebets.io. We pride ourselves on responding to all email inquiries within 2 hours, often much faster.

Payment Assistance

Having trouble with deposits or withdrawals? Our payment specialists can help you navigate any transaction using our supported methods including Bitcoin, Ethereum, Tether, Apple Pay, MasterCard, and Visa. Whether you're new to cryptocurrency payments or experiencing an issue with traditional banking methods, we'll walk you through the process step by step.

Game-Related Questions

With our extensive library featuring top developers like Pragmatic Play, Evolution Gaming, and NoLimit City, we understand you might occasionally have questions about specific games or features. Our support team is thoroughly trained on all our gaming offerings and can help troubleshoot any gameplay concerns.

Bonus and Promotion Clarification

Taking full advantage of our generous offers, including our 300% Deposit Match welcome bonus, sometimes requires clarification. Our support agents can explain terms, wagering requirements, or eligibility criteria for any promotion running on our platform.

Self-Help Resources

For those who prefer finding answers independently, our comprehensive FAQ section covers the most common questions across account management, banking, responsible gaming tools, and technical requirements. Many issues can be resolved within minutes by consulting these resources.

Commitment to Resolution

At Housebets Casino, we measure our success by your satisfaction. Every support interaction is tracked until resolution, with follow-ups to ensure your gaming experience continues without interruption. Our team is empowered to make decisions that benefit our players, so you can expect solutions, not excuses.

Feedback Welcomed

Your input helps us improve. After each support interaction, you'll have the opportunity to rate your experience and provide comments. This feedback directly influences our training and service improvements.

Remember, no question is too small and no concern is unimportant. Our support team is here to ensure your time at Housebets Casino is focused on enjoyment, not troubleshooting.